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Topics explored in this article:

How to access your invoice

Payment history

Where can I find the invoice number?

My credit card has been cloned, stolen, blocked, etc., and I need to change the payment method. What should I do?

The invoice are issued automatically by the system and sent to the email address registered according to the recurrence of the plan subscribed to.

Example: if you have selected the six-monthly option, the invoice will be sent automatically by email every six months.

The Payment history screen can only be accessed by account administrators. The information is available on the Payment history screen.

To access the payment history click your name in the upper right-hand corner and then Company account, like the image below:

On the payment history page you will find:

1. Period: indicates the validity of the plan according to the payment of the contracted plan.

2. Amount: shows the amount charged for the plan.

3. Description: name of the contracted plan.

4. Payments: this column indicates the payment method chosen by the customer. Currently, there are two options: invoice or credit card.

5. Status: this column indicates the status of the payment.

6. Due date: payment recurrence is automatic and according to the periodicity of the contracted plan.

7. NFe: this electronic invoice is a document issued only for bills paid in Brazil.

You need to contact us. Please send an email to help@runrun.it.

If your credit card has been cloned or blocked, change the payment method by clicking on Profile > Company account > Update payment method. Select the payment method and recurrence you want, confirm your company details and click Save.

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